FAQ's
📩 Find quick answers to common questions about your order, shipping, and customization.
📦 Orders & Shipping
What are the delivery times?
We print your album within 48 hours, and shipping takes 5 to 7 business days, depending on your location.
How much does shipping cost?
Shipping costs are calculated based on your destination at checkout. However, shipping is FREE for orders over 70.-
Do you ship internationally?
Yes! We ship worldwide with real-time tracking.
How can I track my order?
You can track your order by entering your order number on our Track My Order page.
Can I modify or cancel my order after payment?
Since our albums are fully customized and printed as soon as the order is placed, modifications or cancellations are not possible. Please review your album carefully before confirming your purchase.
🎨 Customization
How can I personalize my album?
It’s easy!
1️⃣ Upload your photos directly from your device.
2️⃣ Customize the layout – add text, arrange images as you like.
3️⃣ Preview your album before finalizing your order to make sure it’s perfect.
What is the print quality like?
Our albums are printed in 4K high definition on premium thick paper, ensuring vibrant colors and long-lasting durability.
Can I see a preview before ordering?
Yes! Before completing your purchase, you can preview every page to ensure everything looks exactly how you want it.
How can I resume and edit my design later?
To continue editing your album later, start customizing your design and add it to the cart. Once in the cart, you'll see an "Edit" option under your product. Click on it to reopen and modify your design before placing your order.
How can I replace the cover image ?
You can easily personalize the cover with a picture of your dog. Here are two options:
1️⃣ Upload a photo and remove the background directly in the editor.
2️⃣ Upload an image with the background already removed and replace the default cover photo.
📌 Tip: Use the Preview function to check the final result before ordering!
💳 Payment & Security
What payment methods do you accept?
We accept credit and debit cards (Visa, Mastercard, Amex, Paypal, etc.) via our secure payment system.
Is my payment secure?
Yes, all payments are 100% secure and encrypted to protect your financial information.
Frequently asked question
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🔄 Returns & Order
Can I return my album if I change my mind?
Since each album is fully customized, we cannot accept returns or refunds.
What if my album arrives damaged?
We take great care in packaging every order. If your album arrives damaged, please contact us at info@ephorel.com with a photo, and we’ll find a solution for you.
🛠 Support & Assistance
I’m having trouble personalizing my album. What should I do?
You can reach out to us via live chat or email us at info@ephorel.com, and we’ll be happy to assist you!
How can I contact you?
ou can reach us through live chat, email at info@ephorel.com, or via our social media. We typically respond within 24 business hours.